Always call the police and ask for a report.
In any case:
Place a warning triangle on the road at least 45 metres behind your broken vehicle. Take care of anyone who may be injured. Take pictures of the incident. Call our customer service as soon as possible.
If another party was involved in the accident:
Get the names, phone numbers, addresses and license plate numbers of the people involved. Look for the report in the glove compartment and fill it in. Take pictures of the incident. If one of the parties agrees to take responsibility for the incident, try to put their statements in writing and have this document signed. Send us all the documents. Call our customer service as soon as possible.
Send us an email detailing the event with all the necessary documents.